If you have any complaints about the service provided to you, you should take the following steps:

  • Contact us and tell us about your complaint
  • If your adviser has not satisfactorily resolved your complaint within 3 days, please contact our Complaint Resolutions team at the following address:

Complaint Resolutions Manager

GWM Adviser Services Limited

PO Box 200  

North Sydney NSW 2060


Please mark the envelope "Notice of Complaint"

  • If the complaint cant be resolved to your satisfaction , or you have not received a response within 45 days, you have the right to refer the matter to the Financial Ombudsman Service (FOS) 
  • They can be contacted on 1300 780808 or you can write to them at:

Financial Ombudsman Service

GPO Box 3

Melbourne VIC 3001


To find out more about our Complaint Resolution process, please view the Complaint Resolution Guide