If you have any complaints about the service provided to you, you should take the following steps:
Complaint Resolutions Manager
SYNCHRON
PO Box 438
North Melbourne VIC 3051
Please mark the envelope "Notice of Complaint"
If your concerns haven't been resolved to your satisfaction you can lodge a complaint with the Australian Financial Complaints Authority (AFCA):
Website: afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001
AFCA provides fair and independent financial services complaint resolution that's free to consumers.
Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a time limit applies or when the time limit relevant to your circumstances expires.
To find out more about our Complaint Resolution process, please view the Complaint Resolution Guide