If you have any complaints about the service provided to you, you should take the following steps:
Complaint Resolutions Manager
GWM Adviser Services Limited
PO Box 200
North Sydney NSW 2060
Please mark the envelope "Notice of Complaint"
If your concerns haven't been resolved to your satisfaction you can lodge a complaint with the Australian Financial Complaints Authority (AFCA):
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001
AFCA provides fair and independent financial services complaint resolution that's free to consumers.
Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a time limit applies or when the time limit relevant to your circumstances expires.
To find out more about our Complaint Resolution process, please view the Complaint Resolution Guide